Answers to your questions about ORENCIA® (abatacept)
GRETCHEN: Hi. My name is Gretchen. I'm from Missouri, and I'm an ORENCIA patient. I have utilized the support services offered by BMS…
GRETCHEN VO: …specifically the ORENCIA On Call program…
GRETCHEN: …mostly when I began with the self-injections. I know I had called for a little bit of support with that and how to actually administer the self-injections after I received information from my doctor, but then needed further information once I was home. I have also utilized it for information about sharps disposal.
GRETCHEN VO: I believe the benefits of the On Call program for ORENCIA are just having access to somebody.
GRETCHEN: If you're at home, and the doctor's office closes at 4:30 I think that it's great to have somebody that you can call. Both times I have called recently, I received quick concise responses. I wasn't on hold for a long time. So, I was able to…
GRETCHEN VO: …get what I needed and then just move on.
GRETCHEN: There was a time last year when I actually changed insurances three times, and so trying to navigate through that, calling the insurance company is not always a pleasant experience. So, I always had to find the right person to speak to, however…
GRETCHEN VO: …I was able to call 1-800-ORENCIA.
GRETCHEN: They did help me out along with the assistance from my doctor's office to make sure that I did not have a stoppage in treatment.
We know that there is more to dealing with rheumatoid arthritis (RA) than just
starting a treatment. That's why we
offer a number of support services and created ORENCIA
On Call™. Scroll to learn about On Call patient support, ORENCIA
Care Counselors. Co-pay support, speaking to a nurse, and self-injection support services.
ORENCIA On Call™
ORENCIA On Call™ can help with the issues that matter to you, like living
with moderate to severe RA, dealing with
health insurance, and how to take
When you sign up, an ORENCIA Care Counselor will be available
24/7 to provide answers and support. No matter where you are in your treatment journey, your Care
Counselor is just a phone call or click away with the resources
ORENCIA ON CALL PROVIDES SERVICES, INCLUDING:
- Personal Care Counselor†
- Talking with a trained nurse†
- Help understanding your ORENCIA insurance coverage
†Neither the Care Counselor nor the nurse can provide medical advice. Your doctor is the best source of information about your health.
*Live Chat is available 8 AM to midnight EST. ORENCIA Care Counselors are available 24/7 at 1-800-ORENCIA. ORENCIA nurses are available for assistance Monday through Friday, 8 AM
to 8 PM EST. At all other times, nurses will usually return your calls within 30 to 60 minutes.
ORENCIA Care Counselor
When you sign up for ORENCIA On Call, you are assigned a personal Care
Counselor—a real person who has experience working with people who have moderate to severe RA. A Care Counselor will be just a phone call or a
If you're not currently taking ORENCIA,
a Care Counselor can:
- Provide resources about living with RA and
answer questions about ORENCIA
- Provide materials to help you and your doctor
assess your RA
If you're considering ORENCIA as a treatment option,
or you're already taking ORENCIA, a Care Counselor
- Transfer you to a nurse to discuss the
- Connect you with an insurance specialist, who can help you understand your coverage for ORENCIA
Care Counselors are real people here in the United States
and are available 24/7.† Your counselor will also routinely check in with you via phone, email, and
*Neither the ORENCIA Care Counselor nor the nurse can provide medical advice. Your doctor is the best source of information about your health. If your counselor is off duty when you call, the Care Counselor you speak to will be able to access your secure file. That way, you won't feel like you're talking to a stranger or repeating yourself. You can also leave a message and get a callback from your personal Care Counselor, if you prefer.
†Live Chat is available 8 AM to midnight EST. ORENCIA Care Counselors are available 24/7 at 1-800-ORENCIA (1-800-673-6242).
ORENCIA Co-pay support
The ORENCIA Co-pay Program is designed to help. If you qualify for ORENCIA self-injection co-pay assistance*:
- Your out-of-pocket drug cost will be just $5 per monthly supply
- There is no monthly benefit limit
- You may receive a maximum annual benefit up to $10,000 per 12-month
Co-pay assistance for ORENCIA self-injection is open to:
- Appropriate patients being treated with ORENCIA in a subcutaneous self-injected form for moderate to severe RA
- Patients who have commercial health insurance that covers the medication costs
If your pharmacy does not accept the ORENCIA Co-pay Assistance Card, you can still receive the same benefits using this reimbursement form or by going to www.patientrebateonline.com. Also, our Co-pay Associates can provide you with information on ways to continue taking ORENCIA as prescribed by your doctor and get reimbursed.
Check your insurance policy. Do not participate in this program if it is not consistent with the terms of your insurance policy, including if your insurance policy prohibits the use of these types of programs or if enrolling in this program would violate any of your policy's terms.
*Terms and Conditions apply.
Note that patients enrolled in Medicare, Medicare Part D,
Medicaid, Tricare, Veterans Affairs (VA), Department of Defense (DoD), other state or federal health care programs, or where otherwise prohibited by law, are not eligible for this program.
The ORENCIA Co-pay Program for ORENCIA SC is for patients who need help covering their
out-of-pocket costs for ORENCIA subcutaneous (SC).
Speak to an ORENCIA nurse
Questions about treatment? Go to the source.
Questions about your ORENCIA treatment
can come up at any time. Call our nurses with questions, such as*:
- How does ORENCIA work?
- How often do I have to take it?
- What are the most common side effects?
ORENCIA nurses are available around the clock to help you better understand your treatment.†
*The nurse cannot provide medical advice. Your doctor is the best source of information about your health.
†ORENCIA nurses are available Monday through Friday, 8 AM to 8 PM EST. At all other times, nurses will usually return your calls within 30 to 60 minutes.
If you and your doctor have decided that ORENCIA for
self-injection use is right for you, take advantage of these additional services, designed to help you with your in-home treatment with ORENCIA.
If you have been prescribed ORENCIA for
self-injection, you probably already have your ORENCIA Welcome Pack. If not, sign up for ORENCIA On Call to get one now.*
The ORENCIA Welcome Pack comes with
helpful tools and information to get you started on ORENCIA self-injection. Inside you'll find
step-by-step injection instructions, insurance information, information about how to connect with an ORENCIA Care Counselor, and
*Limit 1 Welcome Pack per patient. Restrictions and exclusions apply.
Using ORENCIA for self-injection means you can bring ORENCIA with you on the go with the ORENCIA Travel
Pack.* Ergonomically designed and easy to open, the pack includes:
- Secure compartments for your
- Reusable cold pack
- Self-injection instructions
- Emergency contacts card
*Limit 1 Travel Pack per patient. Restrictions and exclusions may apply.
ORENCIA medication replacement
If you think you received a damaged syringe or ClickJect Autoinjector, or if the
solution is cloudy, discolored, or has lumps or particles, call your ORENCIA Care Counselor at 1-800-ORENCIA (1-800-673-6242). Do not use an
or ClickJect Autoinjector if you think it may be unsafe. Instead:
- Call 1-800-ORENCIA (1-800-673-6242)
- We will confirm your active prescription for ORENCIA with your doctor before shipping your medicine
Due to international shipping imitations, drug replacement is limited to shipments in the continental United States. Additional restrictions and exclusions apply.
OR Call 1-800-ORENCIA